File A Complaint

In order to maintain citizen confidence in the Department and to ensure the integrity of the organization, it is the policy of the Northeastern University Police Department to receive and investigate every complaint filed against the Department or any employee. Toward that goal, Northeastern University and the NUPD provide several ways to file a complaint.



Filing a Complaint

A formal complaint may be submitted to the NUPD via:

  • Phone – dial 617-373-2121 and ask to speak to a Shift Supervisor
  • Walk-In
  • Online – using the form found at the bottom of this page


Filing a Complaint with Assistance from an Intermediary

A formal complaint may also be submitted through an intermediary party.

One aspect of receiving feedback is to create a system whereby people feel safe reporting incidents of police misconduct. We have done this by identifying several offices on campus, where community members can go and report alleged incidents of misconduct to the Northeastern Police.

The designated individuals within these locations will serve as an intermediary for community members that don’t feel comfortable, at the time, to contact the police department directly. Intermediaries will serve as an advocate, provide support, and will be the point of contact for the complainant throughout the process.

Upon receipt of the form, NUPD Internal Affairs will fully investigate the complaint and take any appropriate action deemed necessary.

Intermediaries:

Asian American Center
Rachel Moo
Director of the Asian American Center
r.moo@northeastern.edu

City and Community Engagement
Dave Isberg
Assistant Vice President of City and Community Engagement
D.Isberg@northeastern.edu

John D. O’Bryant African American Institute
Richard O’Bryant
Director of the John D. O’Bryant African American Institute
r.obryant@northeastern.edu

Office of Student Conduct and Conflict Resolution
Nicole Johnson
Associate Director of OSCCR
n.johnson@northeastern.edu

Office for University Equity and Compliance
Mark Jannoni
Assistant Vice President for University Equity and Compliance
m.jannoni@northeastern.edu

We Care
Keyne Cahoon
Associate Director of Student Support Services
k.cahoon@northeastern.edu

Online Complaint Form

Preferred Reporting Space

Complainant Details

To submit anonymously leave all complainant details blank.

Incident Details

Include the Officer(s) Name(s) and Badge Number(s) - If name and badge number are unknown please give a physical description of the officer(s)
Please include witness information if available